Shipping Policy

Thank you for shopping with Knotty Lani. Every piece is made with care, and many of our handmade crochet items are created especially for you.

Order Processing

Because Knotty Lani pieces are handmade and many items are made to order, please allow 3–4 weeks for crafting and processing before your order ships.

Each piece is carefully handmade, one stitch at a time. Processing times may vary depending on the item, order volume, custom requests, or product availability. Any estimated production time listed on the individual product page will apply to that specific item.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates & Delivery Times

Shipping rates and available delivery options are calculated and displayed at checkout.

Please note that shipping estimates begin after your order has been processed and shipped. Delivery times are estimates provided by the shipping carrier and are not guaranteed.

Knotty Lani is not responsible for shipping delays caused by carriers, weather, holidays, incorrect addresses, or other circumstances outside of our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before placing your order. If you notice an error, contact us as soon as possible at contactknottylani@gmail.com or 623-738-6808.

We cannot guarantee that an address can be changed once an order has entered production or has been shipped.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, Knotty Lani is not responsible for packages that are lost, stolen, delayed, or incorrectly delivered due to information provided by the customer.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly and check with household members, neighbors, or your local delivery office.

We will always do our best to help provide available tracking or shipment information.

Damaged Items

We take pride in the quality of our handmade pieces. If your item arrives damaged or has a qualifying craftsmanship issue, please contact us as soon as possible with your order information and clear photos of the item.

Eligible damaged goods may qualify for an exchange under our 30-day damaged goods exchange policy. Please review our Return and Refund Policy for complete details.

Digital Products

Digital crochet patterns and other downloadable products are delivered electronically and do not require shipping. Please carefully review the product description before purchasing to confirm whether you are purchasing a physical item or a digital pattern.

Contact Us

For questions about your order or shipping, please contact:

Knotty Lani
Email: contactknottylani@gmail.com
Phone: 623-738-6808

We appreciate your patience and support of handmade fashion. Every order helps us continue creating unique pieces, one stitch at a time. 🧶